It is always our intention to provide a first class standard of service. However, if you wish to make a complaint about the standard of service you receive, we have a formal complaints procedure and in the first instance you should contact us as follows:
In line with our complaints procedure we will log your complaint and acknowledge in writing to you within 5 working days of receipt attaching a copy of our formal complaints procedure.
If we cannot satisfy your complaint with us, you may refer it to the Financial Ombudsman Service.
Details of the FOS can be obtained from their website: www.financial-ombudsman.org.uk or by telephoning them on 0845 080 1800.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder and 100% for compulsory classes of insurance.
Further details about compensation scheme arrangements are available from www.fscs.org.uk or by telephoning them on 020 7892 7300.